Experienced Customer Service Representative with extreme multitasking skills who can work on more than one issue or customer at the same time.
Has excellent customer service skills honed by experience in taking chats and outbound calls in major telecommunications companies in the US.
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Customer Service
Social Media Manager
Facebook Ads Manager
Data Entry
Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
Data entry Keyers are responsible for inputting a high volume of data from multiple sources into a database, ensuring that all.
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2017 - 2021
● Answers inquiries about consumers’ telecommunications plans and packages.
● Analyze and identify root cause of issues being reported and providing resolutions for all concerns.
● Explain and provide options for billing related inquiries.
2016 - 2017
● Assists customer regarding their wireless bills as well as troubleshooting minor wireless phone issues.
● Do billing adjustments when needed, give assistance to the customers who need clarification regarding their wireless account.
2016
● Address customer service inquiries with accurate information.
● Troubleshoot issues and resolve complaints.
● Analyze and explain billing inquiries of consumers.
2015 - 2016
● Answers customers inquiries in a transportation network company via email.
● Provide quality instructions and respond with straight to the point and concise emails
2014 - 2015
● Troubleshoot devices involved in consumers’ services availed.
● Provides support for TV and Internet Services.
● Answers and explain billing related concerns.
